Please allow up to 2-5 business days for all inquires to be answered.
Order Processing:
Please allow 3-5 working days for your order to be processed. If your order is placed after 8:30am Pacific Standard time it will be processed the next day. If your order is placed Friday after 8:30am Pacific Standard it will be processed the following Monday.
Promotional Codes:
Only 1 Promotional code can be used at any one time on the Webstore for international orders as well as Domestic orders.
Items not available after ordering:
In the unlikely event that an item/s you have ordered is not in stock, the value of the item/s will be returned to your c/c and your order will we shipped without the item/s.
Calling Customer Service:
If you need immediate assistance and would like to contact customer service, please call 1
(858) 348-4234
International Customers:
PLEASE NOTE:
International customers please beware that you might get charged customs according to your country. We will not be liable for any extra fees charged due to customs.
International orders are shipped USPS Priority International Class. We do not
offer USPS First Class Mail due to the high occurrence of lost and undelivered
packages. The customs process is highly unpredictable, international orders can
take anywhere from one to four weeks to arrive at their destination.
WE CAN ONLY GUARANTEE DELIVERY IF YOU CHOOSE UPS.
We are not responsible for failed deliveries by the US Postal Service.
UPS is more expensive, but it is the only way we can track a package to you.
UPS DO NOT DELIVER TO P.O.BOXES
Charges on my card:
*We do not accept Pre Paid credit cards. The transaction will be denied!
BILLING
ADDRESS NEEDS TO MATCH THE INFORMATION YOUR BANK HAS ON FILE OTHERWISE
YOUR PURCHASE WILL NOT GO THOUGH, AND YOU WILL BE TEMPORARILY CHARGED
FOR YOUR ORDER.
IF YOU RECEIVE AND ERROR MESSAGE WHILE PLACING
YOUR ORDER PLEASE DO NOT TRY AND PLACE ANOTHER ORDER OTHERWISE YOU WILL
BE CHARGED TWICE.
IT IS THE SOLE RESPONSIBILITY OF YOUR BANK TO RETURN THE MONEY TO YOU !!!!!!!!!
IF
YOU RECEIVE AN ERROR MESSAGE WHILE PLACING YOUR ORDER THAT MEANS YOUR
ORDER DID NOT GO THROUGH, AND IRON FIST CLOTHING DOES NOT HAVE YOUR
MONEY.
In the case that your card appears to be charged twice, it is actually called a pre-authorization which usually occurs when you are using a debit card vs. a credit card. This method checks if there are sufficient funds available before a user places an order. When the order is placed, our credit card processor authorizes the amount and later captures it when your order is processed and sent out for shipping.
If for any other reason you believe this is a mistake on the processing end, please do not hesitate to contact our customer care center.
Returns & Exchanges:
Policy:
Iron Fist wants to ensure that you are completely satisfied with your shopping experience, but just in case there is a problem, we gladly offer returns and exchanges. If you are at all unfulfilled with your purchase, you may return or exchange the item(s) in its original form (unworn, with tags) within 30 business days of receiving your order.
Please take extra care when trying on shoes, We recommend trying them on a carpeted surface. All shoes returned must be in their original designer box free of damage and postage labels. We recommend returning shoes in a second outer box to keep the designer box in original condition.
For returns and exchanges, please contact Customer Service at IFcustomerservice@blankgeneration.com with any questions.
Pack your item(s) along with a copy of your original invoice and send the package to the following address:
Exchanges:
Include a copy of the original invoice and/or a DETAILED NOTE describing the item which you would like in exchange for the returned item.
Iron Fist
ATTN: RETURNS/EXCHANGES
8533 Production Ave.
San Diego, CA 92121
Return the unwanted item to us by shipping it to:
Iron Fist
ATTN: EXCHANGE
8533 Production Ave.
San Diego, CA 92121
Please allow up to two weeks for all exchanges to be made.
Damaged or missing items :
If you have received a damaged item, or if your order was incomplete, please notify us within 3 business days upon receiving the package. We will send you a pre-paid return label and shipping will be on us.
Wrong size, color, or merchandise
If at any chance you received an item that is the wrong size, color, or completely different from what you have ordered, please notify us within 3 business days and we will fix our mistake.
Credit card refund :
Your credit card will be refunded upon receiving your returned item(s). It may take up to 3-4 business days for the refund to reflect on your billing statement.
All sale items are final:
Refunds are not available for sale items. All items indicated as FINAL SALE are not eligible for a return or exchange. Please do not return sale items to us, they will be burned.